"Coffee
equals energy" was the thought that went through RB's mind as he walked
down a row of cubicles. It was an early
Tuesday morning but it was RB's Monday since he did some charity work for the
company on Monday. RB stood for Robert
Baxter. A friend in grade school started
calling him RB and it stuck with him ever since.
RB felt good
about his participation the previous day.
The company started a charity for employees who find themselves in
unexpected financial situations. For
instance, the husband of an employee from another department died. Shortly
thereafter, this woman, who was nearing retirement, was having trouble
financially and her power was shut off.
This new charity was able to get the power on that day, get her
utilities up to date and put some groceries in the refrigerator. Who wouldn't want to be part of something
like that, RB thought? We are taking
care of our own.
He turned a
corner and walked into his office. The
light was illuminated on his phone so he knew he had at least one voice
mail. RB turned the light on, sat down,
and started the computer. He
contemplated starting the coffee right away but decided to listen to his voice
mails first.
He
mindlessly tapped in the numbers on the phone keypad and got paper and pen
ready. The message said, "Yes, Mr.
Baxter I'm sorry you aren't there to take my call. What are you doing when you should be at the
office? I suppose you are too good to
take care of customers on a Monday. Let
me tell you that I am not a happy customer and you not being there doesn't make
me any happier. Call me back 555 555
5555 if you dare."
A bit of
anger and nervousness welled up in RB's stomach. What do you say to someone like this? "You want me to call you back you
prick? I'll call you a prick. How do you like that, jackass? God, when am I ever going to get out of this
place?"
RB had
worked in customer service for several years and he was tired of it. His personality was one that wished to avoid
conflict. He originally decided to take
the job believing it was a stepping stone to something better. That's what he was told at the time. It was a good stepping stone and he
should only be there a year or two. Now,
nearly 9 years later, there he still was.
A profound weariness and sadness shadowed his heart. 8 hours a day, 5 days a week of negativity
wore down his soul but no other jobs were to be found. He truly believed in his heart that dying or
retiring would be the only way to leave that job since he didn't want to leave
the company. Though he felt stuck he
resolved in his heart to make it through another day.
"Another
day in paradise." he grumbled.
No comments:
Post a Comment