While
walking toward the commotion, RB learned Jennifer was back from maternity
leave. All the ladies were gathered
around her cubicle and looking at pictures.
Baby stories were swapped and smiles abounded. Babies represent new life, a new start. Then one by one, everyone returned to their
office and back to the business of making unhappy people happy.
Jennifer
and RB once shared a cubicle wall and regularly visited each other’s office to
bounce ideas off one another and to gripe about various circumstances that
bothered them at that moment. RB had
missed Jennifer but was happy she finally entered motherhood. During her pregnancy, she beamed with joy and
RB enjoyed her happiness. He had mixed
feelings about her return. It was nice
to see her again but he knew how the “Bad Place” affected people. If she had any signs of post-partum blues, 8+
hours a day of customer complaints might send her into a dark place. Shortly after lunch, Jennifer knocked on RB’s cubicle. She asked, “Are you busy?”
“Hey
there, momma! Of course not. How are you?
It’s so good to see your smiling face again! What’s up?”
“Just
thought I’d come over and see you. You
are only 2 rows over now but it seems further.”
After
a few minutes of small talk, Jennifer lowered her voice to a whisper and leaned
toward RB. The two had done this several
times in the past so RB also leaned forward to what was only for his ears. She said, “I don’t know if I can do this.”
“You
mean come back to work while someone watches the baby?”
“That
too. I mean deal with these crazy people
who write in all the time.”
Jennifer
looked at RB with pleading eyes. Did she
want confirmation or permission not to come back to work?
“We’ve
talked about what this job does to a person before. Are you afraid of how it will affect you or
just the thought of getting back into this routine?”
“I
suppose the routine. I just can’t see
myself doing this again. I don’t think I
can do it.”
“Do
you have to do it? I mean, do family
finances depend on it?”
“Pretty
much.”
“You
know you can look for another job in and out of the company.”
“Yeah
but with all the cuts made here and economy the way it is, you know jobs are
scarce and hard to get. And I don’t want
to give up what I’ve built up here with my seniority.”
“I
understand. It’s a hard thing. I’ve told you how I feel about this job. Eight or more hours a day, 5 days a week of
this negativity wears aware your soul.
Then you add the stupid crap management does with their asinine thoughts
on how to make us faster in getting our replies out. I’ve always said that you basically know what
to say and what to give to a customer before you finish the letter. Writing your reply is quick. It’s reading the darn customer letter that
takes so long. How many 1 page letters
do we get? Shoot, 75% are 3 or 4 pages
and more.”
“And
all of that is why I don’t think I can do this.” Jennifer stopped for a moment, considering
her next words.
RB
said it for her, “You’re scared.”
“I
guess.”
“Understandable to me. I don’t blame you. I would be but I know you and if you want to
do this, you can do this. If you want, just
do it until you find another job, wherever it is.”
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