Handling
complaints for the executives gave RB variety, which he liked. Working regular mail was mostly variations on
the same problems. RB also was grateful
for the positive feedback from the executives and their staff. One downside was the complexity of the
problems or the value of the customer. They were high profile in the eyes of the
executive who passed the work to him. RB
knew he could not afford to lose a customer when the company executives
required him to win them over. Often,
they were rich or famous or both.
An
opportunity for overtime was offered and RB took advantage. However, it was a double edged sword. RB made additional money and it was needed
since he had 3 kids in high school and a house that needed repairs. Nevertheless, each additional complaint wore
away at his soul. Each week of
additional complaints brought him to a breaking point. He was compelled to get away for a
while. Too often, he was unable to
unable to get the relief his heart required.
Consequently, everything slowly built up.
He
never had health problems and had no concerns in that regard. All he understood was the constant barrage of
negativity ground him down. Perhaps it
was better to explain this way: each complaint required RB to carry a millstone. Each day off allowed him to shed one. His heart always had to carry more and more
and there was no relief in sight.
RB
was happy he didn’t remember work when he drove home. For some reason, deals didn’t stick in his
mind. He often needed to pull files to
refresh his memory if something came up at a later date. Once the file was in his hand, he could
remember minute details. If he closed
the complaint with a phone call, he could recall voice inflections and even
background noise in the customer’s house or place of business.
Daily,
he wished he could find a different job.
He didn’t want to sound dramatic but he felt the job was killing
him. Being in the Bad Place was killing
him. He just had to get out. He applied for many jobs over the years and
had a few interviews to no avail. Now
with the poor economy and lack of movement in the company, he was stuck. He would retire or die in this job.
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